Valve's Customer Service Needs "To Do Better"

Our Support is "actually good."

Valve Corporation comments on the F grade given to them by the Better Business Bureau.

"The BBB is a far less useful proxy for customer issues than Reddit," Valve's Erik Johnson told Kotaku. "We don't use them for much. They don't provide us as useful of data as customers emailing us, posting on Reddit, posting on Twitter, and so on."

The BBB gave them an "F" grade back in 2013, and since then there are 717 customer complaints which haven't been resolved by Valve.

"The more important thing is that we don't feel like our customer service support is where it needs to be right now. We think customers are right," said Johnson.

"When they say our support's bad, our initial reaction isn't to say, 'No, it's actually good. Look at all of this.' It's to say that, no, they're probably right, because they usually are when it comes to this kind of thing. We hear those complaints, and that's gonna be a big focus for us throughout the year. We have a lot of work to do there. We have to do better."