Valve Won't Refund Items to Scammed Users

"All trade scams can be avoided."

Valve will no longer refund the victims of Steam item trade scams.

"Our community assigns an item a value that is at least partially determined by that item's scarcity," it explains. "If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced."

"We sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. All trade scams can be avoided."

Valve also detailed what will happen if it is proven that a user is a scammer.

"If evidence exists that the Steam user is a scammer, Steam Support will ban the account from using the Steam Community, including Trading and using the Steam Market," it said.

"The length of the ban is dependent on the severity and quantity of the scams. In some cases, scammers will be banned permanently. If a scammer has multiple accounts, all of their accounts may be subject to the ban as well."

It continues: "In some cases, scammers will hijack an account and use it to commit scams, fraud or more hijackings. In these cases, we lock the account until the rightful owner contacts us about the hijacking."